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Platform Compatibility Matrix

Information on platform and browser support for experience creation, viewer, elements and media codec.

Viewer Support - Mobiles, Headset, Laptops#

The following are the platforms and browsers supported for viewing experiences:

Android Phone#

Browser (Mode)ChromeEdge
Video ~4K (3840x1920) max
Phone VR Mode
Orientation/Tilt based movement
All Other Features
Minimum supported Chrome version is v81#

iOS Phone#

BrowserSafariChrome
Video ~4K (3840x1920) max
Phone VR Mode
Orientation/Tilt based movement
All Other Features
Minimum supported iOS version is v13.3.1#

Laptops/Desktops (Full Screen)#

OSWin/LinWindowsAppleApple
BrowserChromeEdgeSafariChrome
Video 4K (3840x2160) max
All Other Features

Headsets#

BrowserOculus GoOculus Quest, Quest 2HTC Vive
Video ~4K (3840x1920) max
All Other Features

Editor Support - Laptops/Desktops#

The following are the platforms and browsers supported for creating and editing experiences:

OSWindows/Apple/LinuxWindowsApple
BrowserChromeEdgeSafari
Supported?

Media Codec Compatibility#

Video Formats#

BrowserChromeSafari
MP4 (H.264 with AAC Encoded Audio)
MP4 (H.264 with MP3 Encoded Audio)

Audio Formats#

BrowserChromeSafari
MP3

Feature Compatibility in different modes#

FeatureFull Screen ModeEmbed ModeVR ModeAndroid app2
AR Viewer
ActionBar
Capture Text
EmbedHtml〰️ 1
Pop-up
Product Card
Quiz
Share
Wayfinder

Legend#

  • ✅ Supported
  • 〰️ Partially Supported
  • ➖ Not Supported

  1. Depends on the embed. Certain embeds/websites tend to work within other iFrames due to an X-Frame restriction.
  2. Full support for Chrome Custom Tabs implementation.