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Platform Compatibility Matrix

Information on platform and browser support for experience creation, viewer, elements and media codec.

Viewer Support - Mobiles, Headset, Laptops

The following are the platforms and browsers supported for viewing experiences:

Android Phone

Browser (Mode)ChromeEdge
Video ~4K (3840x1920) max
Phone VR Mode
Orientation/Tilt based movement
All Other Features
Minimum supported Chrome version is v81

iOS Phone

BrowserSafariChrome
Video ~4K (3840x1920) max
Phone VR Mode
Orientation/Tilt based movement
All Other Features
Minimum supported iOS version is v13.3.1

Laptops/Desktops (Full Screen)

OSWin/LinWindowsAppleApple
BrowserChromeEdgeSafariChrome
Video 4K (3840x2160) max
All Other Features

Headsets

BrowserOculus GoOculus Quest, Quest 2HTC Vive
Video ~4K (3840x1920) max
All Other Features

Editor Support - Laptops/Desktops

The following are the platforms and browsers supported for creating and editing experiences:

OSWindows/Apple/LinuxWindowsApple
BrowserChromeEdgeSafari
Supported?

Media Codec Compatibility

Video Formats

BrowserChromeSafari
MP4 (H.264 with AAC Encoded Audio)
MP4 (H.264 with MP3 Encoded Audio)

Audio Formats

BrowserChromeSafari
MP3

Feature Compatibility in different modes

FeatureFull Screen ModeEmbed ModeVR ModeAndroid app2
AR Viewer
ActionBar
Capture Input
EmbedHtml〰️ 1
Pop-up
Product Card
Quiz
Share
Wayfinder

Legend

  • ✅ Supported
  • 〰️ Partially Supported
  • ➖ Not Supported

  1. Depends on the embed. Certain embeds/websites tend to work within other iFrames due to an X-Frame restriction.
  2. Full support for Chrome Custom Tabs implementation.